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For medical practices

HIPAA-aware business texting for medical practices

Send appointment reminders, prescription refill alerts, and post-visit follow-ups via SMS — with the safeguards and BAA support medical practices need. Practices using Texter typically see 30–45% fewer no-shows within 90 days.

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30–45%
Fewer no-shows
95%+
SMS open rate
90 sec
Avg response time
15 min
Setup to first send

Why medical practices choose Texter

Built for the workflows that move the needle in healthcare — reminders, refills, and follow-ups — with the privacy and audit-trail features your Compliance Officer expects.

Automated appointment reminders

Send first-name + date/time reminders 24h and 2h before each visit. Reduces no-shows by 30–45% in most practices. Two-way replies route back into your inbox.

Prescription refill notifications

Notify patients the moment their refill is ready. Patients reply "READY" to confirm pickup window. Optional integration with your pharmacy management system.

Pre-visit intake & post-visit follow-up

Send intake form links 48h before the appointment. Follow up 2 days after with care instructions, prescription reminders, and satisfaction surveys.

HIPAA-aware safeguards

Encryption in transit + at rest, role-based access, audit logs for every message. BAA support on qualifying plans. Template review tools to catch PHI before send.

Patient consent + opt-in management

TCPA healthcare-exemption workflows for treatment messages, separate opt-in for promotional. Per-patient stop/unsubscribe automatic.

EHR / PMS integrations

REST API + webhooks. Common integrations: Athenahealth, Epic, eClinicalWorks, DrChrono, Practice Fusion, Kareo. Custom integrations on Enterprise.

Common healthcare workflows

Real workflows medical practices ship with Texter — and what each typically returns.

Appointment reminder — 24h before

"Hi {first_name}, this is a reminder of your appointment with Dr. {provider} on {date} at {time}. Reply C to confirm, R to reschedule, or call us at {phone}."

Reduces no-shows ~35% on average. Pairs with a 2h-before reminder for chronic-no-show patient segments.

Prescription refill ready

"Hi {first_name}, your prescription is ready for pickup at {pharmacy}. We're open until {close_time} today. Reply STOP to opt out."

Faster pickup, fewer abandoned refills. Patients with chronic conditions complete refills 20–30% more reliably with SMS notifications.

Pre-visit intake form

"Hi {first_name}, please complete your intake before your {date} visit: {form_link}. It takes 5 minutes and saves you time in the waiting room."

Intake completion before arrival rises to ~80% vs. ~40% with email-only.

Post-visit care instructions + survey

"Hi {first_name}, hope your visit went well. Care reminders: {instructions}. Quick 1-question survey: {survey_link}."

Drives Google Reviews + practice NPS while reinforcing treatment plans.

Healthcare-specific FAQs

Answers to what compliance officers and practice managers ask first.

Texting can be HIPAA-compliant when the platform supports the right safeguards — encryption in transit and at rest, audit logs, access controls, and a signed Business Associate Agreement (BAA). Texter is built with these workflows in mind. Talk to sales to discuss BAA coverage and your specific compliance needs.

Ready to reduce no-shows?

Start a free trial — no credit card required. Or talk to sales about BAA support and EHR integrations.

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