Privacy Policy

Personal Information

We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support. This may include:

• Name, email address, and phone number
• Company name and business information
• Billing and payment information
• Communication preferences
• Support ticket contents and correspondence

Usage Information

We automatically collect certain information about your use of our services:

• SMS messages sent and received through our platform
• Campaign performance data and analytics
• Device information and IP address
• Browser type and operating system
• Pages visited and features used

Contact Information

When you upload contact lists or send messages, we process contact information including phone numbers, names, and any custom fields you provide. This information is only used to deliver your messages and provide our services.

We use the information we collect for various purposes:

• Provide, maintain, and improve our SMS messaging services
• Process transactions and send billing-related communications
• Send administrative information and service updates
• Respond to your comments, questions, and support requests
• Monitor usage patterns to enhance user experience
• Detect, investigate, and prevent fraudulent activities
• Comply with legal obligations and enforce our terms

Marketing Communications

We may send you marketing communications about our services if you have opted in. You can unsubscribe from these communications at any time using the unsubscribe link or by contacting us directly.

AI and Machine Learning

We may use aggregated, anonymized data to improve our AI features, such as smart reply suggestions. Personal information is never used for AI training without explicit consent.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

• SMS gateway providers (Twilio, VoIP.ms) for message delivery
• Payment processors for billing and subscription management
• Cloud hosting providers for secure data storage
• Analytics services for usage tracking and optimization

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, including:

• Compliance with legal process or government requests
• Protection of rights, property, or safety of Texter, users, or public
• Investigation of potential violations of our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website before your information is transferred.

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• End-to-end encryption for all data transmission
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Multi-factor authentication for admin access
• Secure data centers with 24/7 monitoring

Organizational Safeguards

• Limited access to personal data on a need-to-know basis
• Regular employee training on data privacy and security
• Incident response procedures for security breaches
• Regular backup and disaster recovery testing

Compliance Standards

Our security practices comply with industry standards including SOC 2 Type II, HIPAA (for healthcare clients), and GDPR requirements.

You have several rights regarding your personal information:

Access and Portability

You can request a copy of the personal information we have about you. We will provide this information in a commonly used, machine-readable format within 30 days of your request.

Correction and Updates

You can update your personal information at any time through your account settings or by contacting our support team.

Deletion

You can request deletion of your personal information. We will delete your information within 30 days, except where we have a legal obligation to retain certain data.

Data Processing Restrictions

You can request that we limit the processing of your personal information in certain circumstances, such as while we verify the accuracy of the information.

Communication Preferences

You can opt out of marketing communications at any time by clicking unsubscribe links in emails or adjusting your account preferences.

We use cookies and similar technologies to enhance your experience on our website:

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off. They include session cookies, security cookies, and accessibility cookies.

Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our services and user experience.

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may impact your experience on our website.

Texter operates globally and may transfer your personal information to countries other than your own. We ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for transfers to countries with adequate privacy laws
• Certification under recognized privacy frameworks where applicable
• Additional security measures for sensitive data transfers

Data Processing Locations

Your data may be processed in the United States, Canada, and the European Union. All processing locations maintain equivalent privacy and security standards.

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

Account Information

We retain your account information for as long as your account is active. After account deletion, we may retain some information for legal compliance purposes.

Message Data

SMS messages and campaign data are retained according to your subscription plan. You can configure retention periods in your account settings.

Analytics Data

Aggregated, anonymized analytics data may be retained indefinitely for service improvement purposes.

Legal Obligations

Some information may be retained longer to comply with legal, accounting, or reporting requirements.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we learn that we have collected personal information from a child under 16, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 16, please contact us at privacy@texter.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Sending an email notification to your registered email address
• Posting a prominent notice on our website and platform
• Providing in-app notifications for significant changes

Changes will become effective 30 days after notification, unless you object or cancel your account. Your continued use of our services after the effective date constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email

privacy@texter.com

Mail

Texter Privacy Officer 123 Tech Street, Suite 400 San Francisco, CA 94105 United States

Phone

+1 (555) 123-4567 (Monday-Friday, 9 AM - 6 PM PST)

We will respond to your inquiry within 30 days. For urgent privacy matters, please include "URGENT PRIVACY" in your email subject line.