Support

Need help with Texter? Here's how to reach us, plus answers to the most common questions.

Email support

Fastest for account-specific issues. We reply within one business day.

Frequently asked questions

I can't sign in

Use the "Forgot password?" link on the sign-in screen to receive a reset email, or sign in with a one-time code or magic link instead. If you're still locked out after 15 minutes, email us.

Reset password

How do I send a message or campaign?

Once your account has at least one provisioned phone line, open Messages to start a one-on-one conversation or Campaigns to send to a contact group. Texter automatically rotates lines for larger campaigns.

How do I delete my account?

In the app: Settings → Account → Delete Account. From a browser, request deletion at the public delete-account page below. Deletion completes within 30 days; billing records are retained per IRS requirements.

Request account deletion

Billing or subscription questions

Manage your subscription, update payment method, and download invoices from Settings → Billing → Manage Subscription, which opens our Stripe billing portal. If a payment failed, the portal has a Pay Now action.

The app is crashing or won't load

Make sure you're on the latest version (App Store / Play Store), then try a full app restart. If it persists, use the contact form below with your device model, OS version, and the action that triggered the crash.

Still need help?

Send us a message and we'll get back to you within one business day.

Open the contact form